Students - Frequently Asked
Questions related to the CSTL Servers
password to access a CSTL resource (GradeA, UTest, protected directory, etc.) doesn't
work. What should I do?
Student access passwords are assigned by
their instructor. If you are having problems accessing a resource, try the
- Check the status of the Caps Lock key.
Many passwords are case-sensitive, and it may be that you're typing it in
all-uppercase or all-lowercase letters.
- Make sure your username is correct. At
this time, our servers don't accept regular MUSIC codes or usernames used in other parts
of the campus. Make sure you are using the account provided by your instructor for
that particular resource.
- Contact your instructor to confirm the
username and password you received.
My password does not work when I am in my
home computer, although it did work when I accessed the class on campus.
My password works in certain computers but not in others.
If your username and password are working on
certain computers but not in others, chances are the computer is not configured
properly to accept cookies, or that there is a problem with the connection.
- Make sure you are using the latest version of
your preferred browser. Click
here for links to these programs.
- Make sure that your browser is set to accept
cookies. The software used in the online courses depends on cookies for
authentication and session management.
Click here for instructions on how to enable cookies
in your browser.
Click here for more
information about cookies.
- If you have an Internet Security suite installed on your computer (such as
McAfee Personal Firewall® or Norton Internet Security®), make sure that it is
configured to allow cookies from the server you are connecting to. If in
doubt, disable the program and see if you can log on to the class.
- Make sure you are not typing in the address of
an OIS module directly onto the browser's address bar. Access the class
web site first and then click on the links provided.
- If you use an external email service and
received an email from your instructor with the address for the course,
clicking on that address from your email may not actually work if the email
provider is tracking where you click. It may look that you are on a page
on the CSTL server, but it is actually a copy of the page being displayed
through the email service. This started happening to students using
Hotmail® accounts recently. Solution: make sure that the class
URL on the address bar starts with "http://cstl-xxx.semo.edu"or "http://online.semo.edu"
or "http://ustudies.semo.edu" before you attempt to log on. If it shows
something else, copy the link and paste it into the address bar yourself, then
I am trying to access a RealMedia video from realserver.cstl.semo.edu, but RealPlayer
can't play it.
Upgrade RealPlayer to the
latest version (RealOne Player).
Click here to go to the downloads page.
I tried to logon to a CSTL server several times and the
server stopped responding for a while. Was the server down?
Probably not. The server is configured to block users who
attempt to logon many times without success. This could be an
intrusion attempt (password guessing), so the firewall blocks the access
to the server from the machine that originated the requests. The
server will restore the access after a few minutes.
If you are a student trying to access a protected resource
on the server, please report the problem to your instructor.
If you are a faculty member trying to access your web
through FrontPage or FTP, please contact the CSTL Tech Support at x2807.
I am having problems downloading Office documents from my instructor's protected
web site. What am I doing
There are some problems that
could prevent your computer from downloading and/or displaying an Office file
(Word, Excel, Access, PowerPoint) correctly:
- If you use Internet Explorer 5.5 or earlier,
clicking on a link to download an Office file will make the browser open that
file directly in its interface, instead of letting you save the file onto your
system. If that happens, Internet Explorer will launch an Office
application within its own Window and will give it the information about which
file to open. The problem: old Microsoft Office installations
have a bug that will prevent them from getting the proper authentication
information from Internet Explorer, therefore their request to open a
protected file will be denied. Microsoft Word, for example, will request
a protected DOC file and receive an OIS login screen back, because it didn't
have the proper permissions to get the file (IE does). Solution:
apply the latest update pack to your Office installation (download it from
right-click on the link to the file and choose "Save Target As" to save the
file to your local computer first, then double-click on the file to open it.
- If you use Internet Explorer 6, you should get
a dialog box asking what you want to do as soon as you click on a link to
download a file. The problem described above may still happen if you
choose the "Open" option. If you don't have the latest Office Service
Pack on your computer, make sure you choose the "Save" option to download the
file first. Then double-click on the file to open it.
- If you downloaded a file and cannot open it,
it may be that you don't have Microsoft Office installed on your computer, or
that the version of Office you have is too old and cannot open the file.
Solution: upgrade your software. Workaround: download a
free viewer from the Microsoft web site so you can at least see the contents
of the file; or download a converter that can save the file to another version
of Office (if you have an older version) or to another application format.
Download viewers and converters from
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